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Faq

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When will we be able to print our tickets?

Your electronic tickets will be made available for printing three weeks before the start of each production, via a link that will be emailed to you.

How can I become an usher?

Please call Box Office Manager Marissa Douglas or email: ushering@theatre.zone to learn about ushering with us.

What are the box office hours?

During the summer, we will return phone calls within one business day. Please leave a message so we know that you want to get in touch with us. The onsite Box Office will be open from 9-12:30 on Tuesdays beginning on October 2 and virtual box office agents will be answering the phone lines between 9-12:30 every Monday through Friday. If you reach our message system during those hours, please leave a detailed message and we will call you back by the end of the day. If you leave a message over the weekend or after 12:30 we will call you back within one business day.

How do I find out more about being a season ticket holder?

To qualify as a season ticket holder please purchase 3 or 4 of our Broadway series shows. Concerts and other events do not qualify for season ticket holder status. The benefits of being a season ticket holder are twofold: 1. You may exchange your ticket for another date, and 2. You are renewed into your seats each year automatically.

Tell me about the VIP room and its perks.

Donors of $500+ have access to our private VIP Club prior to each show, as well as intermission, for all performances at the G&L Theatre on the campus of the Community School of Naples. Once inside the club, donors will experience comfortable seating, snacks, as well as soft drinks and wine along with private access to restrooms.

Does TZ offer group discounts?

We love our groups at TheatreZone! A 10 ticket purchase earns a $5 discount on each ticket. For groups of 20 or more, in addition to the $5 discount, the group organizer is given a complimentary ticket. Groups may attend all performances except the Sunday Matinees due to season ticket holder demand. To qualify as a group, there must be one organizer who makes one payment for the entire order. There are no refunds or exchanges for group purchases.

What is TZs refund and exchange policy?

There are no refunds or exchanges on single ticket purchases. Season ticket holders are offered and exchange based upon availability. If the value of an exchanged ticket is less than originally purchased, there are no refunds.

How can I audition?

Auditions are held in September of each year. Check our website: http://theatrezone-florida.com/aboutus.html or email Danielle Ranno ( Danielle@theatre.zone) directly to get additional information.